Returns/Exchanges

RETURN

If for any reason you are not satisfied with your purchase, please contact us at info@colibries.nl for a Returns Authorization and we will provide you with further instructions on how and where returns should be shipped as well as the amount you will be refunded. We accept un-use merchandise with the original tags attached within 14 days from the date of purchase. Return shipping costs are the responsibility of the customer and will be deducted from your total refund. 

Once the item is received in saleable condition, we will provide you with a refund of the original merchandise price as your original order. The cost of return shipping to will be deducted from this amount. 

When shipping your return parcel, please go to https://colibries.shipping-portal.com/returns/ to find pickup/drop-off details for your address. We regret that we cannot issue refunds for merchandise not received by COLIBRIES. 

 

EXCHANGE

We only offer refunds. If you would like to exchange an item than we advise you to return the unwanted item and make a new order for the item(s) you prefer.

 

DAMAGED / MIS-SHIPPED ITEMS

In the unlikely event that you have received an incorrect order or a defective item, please contact us immediately by email at info@colibries.nl. We will take back the item, exchange it against a new one or credit you the purchase price.